Power Solutions
Answers before you need to ask.
Browse common questions about finding stations, compatibility, operating sites, support, and the mobile experience.
Questions, answered
Useful details without the detour.
How do I know whether station information is current?
Each map result includes a freshness signal. A stale or unknown status is shown honestly instead of being presented as live availability.
Can I search without using the interactive map?
Yes. The synchronized station list is a complete keyboard- and screen-reader-friendly fallback.
How should I choose a connector?
Confirm the connector standard supported by your vehicle and check the station power details. Your vehicle controls the maximum power it can accept.
Can site-host users see every operator site?
No. Access remains tenant- and site-scoped in the operator platform, independent of what appears publicly.
What should I include in a support request?
Share the station or connector identifier, approximate UTC or local time, and a safe description. Never include passwords, tokens, full card numbers, or CVV.